Contact us on email :
Call us at 1800 425 22444 (11am to 7 pm)
Shipping cost to anywhere in India will be free for purchases above Rs.
500. Except for Cash on Delivery shipments.
Returns & Cancellations:
At Enamor we believe in complete customer satisfaction. If you are
unhappy with any purchase from us, please call us at
1800.425.22444 immediately so that we may assist you.
If you have a defect related problem with the product, you may return any item you purchase from us within 7 days from the day you
receive your order. You can expect a refund for the same. Returns are processed within 5 business days of us
receiving your return. You will receive a full refund of the cost of the
item(s). Please note, due to the intimate nature of lingerie we cannot accept
worn or washed garments. All items must be in sealed packages or unused and no
returned merchandise will be accepted unless it is unused, and in resell able
If you would like to make a return or exchange, please ship the products
back to us.
If you have any further questions please give us a call at 1800.425.22444 or on 080 229.641.76
Our return center address is:
Customer Service (Website),
Gokaldas Intimatewear Pvt Ltd.
7 & 12 Industrial Suburb, 2nd Stage Yeshwantpur
Bangalore – 560 022.
Should you decide to cancel an order, please call us at 1800.425.22444 immediately or on
1. My order has been shipped but I still can't track it. How can I find
out where it is?
Tracking information may not be activated for the first 24 hours after
you receive your shipping confirmation email. If 24 hours
have passed and you're still unable to track your order, please check at www.bluedart.com/ OR call our
help line: 1800 425 22444.
2. What is your Return Policy?
Enamor has put in place no-hassle procedures to ensure that you can buy
from us in confidence and return the item if it has size issues or if the item
is faulty or not what you ordered. Returns can be
accepted within 7 working days from the date of receiving your parcel. Items can be accepted as returns only if it is been unused, unworn,
unwashed and undamaged. Return items will only be accepted in
their original packaging, including: polyester bags, hang tags. Any items that have been damaged, soiled or altered will not be accepted
and will be sent back to the customer.
3. When checking on the status of my order I received an "In
Process" message. What does that mean?
"In Process" means that your order is in the early stages of
shipping. The status will be updated as soon as
your order is shipped.
4. How can I check the status of my order?
To check the status of your order, please click on the Check Order Status link at the
bottom of any page on our web site.You can also call our Help line : 1800
425 22444 ( 11 a.m. to 4 p.m.)
5. How can I use an Offer Code online?
Enamor will run periodical offers only. Whenever there is an
offer you can redeem the discount directly on the shopping page – where the
discounts will be applied by default to your total invoice amount. For any other special offer – you will be sent a coupon code by email /
sms and you can mention the same on the check out page and avail your
discount. Offer does not apply to gift
vouchers, gift wraps, shipping or taxes. Offers are valid
while supplies last. Please see specific offer details for
complete terms and conditions, including expiration date and other exceptions. All orders are subject to verification.
6. I received an gift voucher in an email. How can I use it?
Gift Voucher can be redeemed towards online purchases only. To use your Gift voucher you must shop online and mention the code in
your voucher on the coupon code box which is on the check out page. Your gift voucher is a one time use voucher. And as you add items to your shopping bag, we'll deduct the voucher
amount from the total invoice value.
7. Why am I not able to log in to my account?
Please remember that usernames, email addresses and passwords are case
sensitive. If you do not remember your
password , our Password Reminder will send you a new password to your email
address. You can do it either at the sign in page or at check out. Click the
forgot password button and check your email for the new password. Then fill in
the password and login. Change your password immediately post login. This is to
maintain your secrecy of the password. We never know your password, since it is
compute generated and sent to your ID.
8. What forms of payment do you accept online?
We accept the following credit cards at enamor.co.in :
o Net Banking
o By Cheque/ DD
9. What's the best way to shop at enamor.co.in?
The best way to shop at www.enamor.co.in is to go to the categories
like “Search by need”, “Search by outerwear”
or “Search by size” and shop products of your choice. To shop better, please call our Fit advisor who will help you understand
your need and help you navigate at our website.
10.Where can I find sizing information?
Go to What’s my size?