Customer Service

Contact us on email: customercare@enamor.co.

Call us on: +91 9019030030 (09.00 a.m. to 5.30 p.m.) Monday to Friday. After office hours or on holidays, you can leave a message on the same number; we shall get in touch with you.

Delivery Period: Please expect to receive your shipments between 4-6 working days for (metro cities) & respectively.
 
Shipping Policy: Shipping cost to anywhere in India will be free for purchases above Rs. 800. Except for Cash on Delivery shipments.
 
Returns & Cancellations: At Enamor we believe in complete customer satisfaction. If you have a defect related problem with the product, please call us at +91 9019030030 so that we may assist you. You may return such defect related item you purchased from us within 7 days from the day you receive your order. You may ask for a replacement or a refund. Returns are processed within 5 business days of us receiving your return. You will receive a full refund of the cost of the item(s). Please note, due to the intimate nature of lingerie we cannot accept return of panties or worn or washed garments. All items must be in sealed packages or unused and no returned merchandise will be accepted unless it is unused, and in resell able condition.
 
If you would like to make a return or exchange, please ship the products back to us at:
If you have any further questions please give us a call at +91 9019030030 (09.00 a.m. to 05.30 p.m.) Indian Standard Time. Monday to Friday. After office hours or on holidays, you can leave a message on the same number
 
Our return center address is:
Customer Service (Website),
Gokaldas Intimatewear Pvt Ltd., 7 & 12 Industrial Suburb,
2nd Stage ,Yeshwantpur, Bangalore – 560 022.
Phone num: +91 90190-30030
 
Should you decide to cancel an order, please call us at +91 90190-30030 (09.00 a.m. to 5.30 p.m.) Indian Standard Time Monday to Friday.
 
1. My order has been shipped but I still can't track it. How can I find out where it is?
 
Tracking information may not be activated for the first 24 hours after you receive your shipping confirmation email. If 24 hours have passed and you're still unable to track your order, please check at www.bluedart.com or www.ecomexpress.in OR call our help line: +91 9019030030 (Monday to Friday) and leave message.
 
 
2. What is your Return Policy?
 
Enamor has put in place no-hassle procedures to ensure that you can buy from us in confidence and return the item if it has size issues or if the item is faulty or not what you ordered. Returns can be accepted within 7 working days from the date of receiving your parcel. Items can be accepted as returns only if it is been unused, unworn, unwashed and undamaged. Return items will only be accepted in their original packaging, including:  polyester bags, hang tags. Panties cannot be returned for exchanged due to the intimate nature of the garment. Any items that have been damaged, soiled or altered will not be accepted and will be sent back to the customer.
 
3. When checking on the status of my order I received an "In Process" message. What does that mean?
 
 "In Process" means that your order is in the early stages of shipping. The status will be updated as soon as your order is shipped.
 
4. How can I check the status of my order?
 
To check the status of your order, please click on the Check Order Status link at the bottom of any page on our website. You can also call our Help line: +91 9019030030 (09.00 a.m. to 5.30 p.m.: Monday to Friday)
 
5. How can I use an Offer Code online?
 
Enamor will run periodical offers only. Whenever there is an offer you can redeem the discount directly on the shopping page – where the discounts will be applied by default to your total invoice amount. For any other special offer – you will be sent a coupon code by email / sms and you can mention the same on the checkout page and avail your discount. Offer does not apply to gift vouchers, gift wraps, shipping or taxes. Offers are valid while supplies last. Please see specific offer details for complete terms and conditions, including expiration date and other exceptions. All orders are subject to verification.
 
6. I received a gift voucher in an email. How can I use it?
 
Gift Voucher can be redeemed towards online purchases only. To use your Gift voucher you must shop online and mention the code in your voucher on the coupon code box which is on the checkout page. Your gift voucher is a onetime use voucher. And as you add items to your shopping bag, we'll deduct the voucher amount from the total invoice value. Voucher amount can be utilized in parts over multiple orders.
 
7. Why am I not able to log in to my account?
 
Please remember that usernames, email addresses and passwords are case sensitive. If you do not remember your password, our Password Reminder will send you a new password to your email address. You can do it either at the sign in page or at check out. Click the forgot password button and check your email for the new password. Then fill in the password and login. Change your password immediately post login. This is to maintain your secrecy of the password. We never know your password, since it is compute generated and sent to your ID.
 
8. What forms of payment do you accept online?
 
We accept the following credit cards at enamor.co.in:
•NetBanking
• MasterCard
• VISA
• CASH ON DELIVERY (UPTO Rs.5000/-)  

9. What's the best way to shop at enamor.co.in?

The best way to shop at www.enamor.co.in is to go to the categories like “Search by size” and shop products of your choice. To shop better, please call our Fit advisor who will help you understand your need and help you navigate at our website.

10. Where can I find sizing information?
 
Go to know your size

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